Refund Policy

Unambiguous and just refund terms for your serenity

Overview

At CommonsDataGateway, we recognize that situations may evolve, and our goal is to offer clear and transparent refund guidelines. Here, you'll find the criteria under which refunds are granted for our yacht rental services.

Examine this policy thoroughly prior to securing a reservation. By reserving a yacht with CommonsDataGateway, you consent to and accept these conditions for refunds.

Standard Cancellation and Refund Schedule

More than 72 Hours Before Charter

100% Refund

Eligible for: Full reimbursement excluding service charges

Processing Time: 5-7 business days

Processing Fee: €50 for card payments

Conditions: Request must be submitted in written form via email or call

24-72 Hours Before Charter

50% Refund

Eligible for: Half the total cost of the yacht service

Processing Time: 7-10 business days

Processing Fee: €25 subtracted from the reimbursement

Conditions: Justifiable reason needed; administrative expenses incurred

Less Than 24 Hours Before Charter

No Refund

Eligible for: No refund is accessible

Exception: Cases of emergencies may be taken into consideration

Alternative: A credit for future charters might be provided at the discretion of management

Conditions: Proofs are necessary for claims related to emergencies

Weather-Related Cancellations

Our Weather Guarantee

Your safety is our highest concern. If charter operations are deemed risky due to weather by our expert skipper, we offer adaptable options:

  • Full Refund: Provided if changing the date is not feasible
  • Reschedule: Transfer your booking to an alternative date at no extra cost
  • Charter Credit: Gain a credit that is valid for one year from the original booking date

Weather Assessment Process

Our weather check includes:

  • Review of wind velocity and direction
  • Evaluation of wave height and sea state
  • Forecasts for visibility and rainfall
  • Notices from the Coast Guard
  • Safety evaluation by a professional skipper

Decision Timeline: The call to cancel due to weather will be made at least 4 hours ahead of the planned departure.

Medical Emergency Refunds

Emergency Circumstances

We realize that medical urgencies can arise. The incidents that may qualify for exceptional consideration include:

  • Sudden sickness or injury necessitating hospital care
  • Demise of a close family member
  • Military conscription or urgent recall
  • Imperative jury duty or legal summon
  • Natural disasters impacting journey plans

Documentation Requirements

For processing requests related to emergencies, please supply:

  • Official note from the medical care provider or hospital records
  • Death notice, if relevant
  • Authorized military directives
  • Citation for court appearance
  • Travel alerts or state of emergency notifications

Processing: Reimbursement requests due to emergencies will be handled within 3-5 working days upon the submission of adequate documents.

Operational Cancellations

Mechanical Failures

Should the yacht designated to you suffer mechanical issues that cannot be fixed:

  • Alternate Yacht: We will endeavor to arrange a similar yacht as a substitution.
  • Full Refund: In the event that no suitable alternative can be provided.
  • Partial Refund: If the replacement yacht has a different cost.
  • Restitution: We may offer additional reparation for the trouble caused.

Crew Absence

On infrequent occasions when a qualified crew is not available:

  • Replacement crew will be arranged if feasible.
  • Entire refund if the yacht trip cannot be conducted.
  • Option to reschedule without extra charges.

Refund Processing

Payment Method

Reimbursements are sent back via the original mode of payment used at the time of booking:

  • Credit Cards: 5-7 business days
  • Bank Transfers: 7-10 business days
  • Cash/Cheque: 3-5 business days

Processing Fees

Credit Card Transaction

€50 charge for cancellations requested more than 72 hours ahead of time

Bank Transfer Returns

€25 fee for all reimbursements through bank transfer

International Handling

Extra fees might apply for cross-border transactions

Charter Credits

Scenarios for Credit Issuance

Under certain conditions, we may offer credits for future charters instead of direct refunds:

  • Last-minute cancellations (under 24 hours notice)
  • Charter upsets due to weather
  • Voluntary requests for date changes
  • Disruptions in operations

Stipulations for Credits

  • Validity: Good for one year from the date of issuance
  • Transferability: Cannot be transferred to others
  • Value: Equals the full amount paid for the charter (exempt from service fees)
  • Redemption: Applicable towards any available yacht service
  • Expiry: Credits must be used within the 12-month period, no extensions granted

Partial Service Refunds

Disruptions During Service

Should your yacht experience be interrupted or cut short due to reasons within our control:

  • Reimbursement proportional to the unused portion
  • Credit for another yacht trip equivalent in value
  • Add-on services or complimentary upgrades

Interruptions Caused by Guests

If the yacht service is prematurely terminated on account of guest behavior or security infractions:

  • No reimbursement for the remaining time
  • Full charge for the reserved service is required
  • Possible additional fees for damages or issues

Dispute Resolution

Should you find disagreement with a resolution regarding your refund, options include:

  • Requesting a second review by our managerial staff
  • Presenting extra documents or proof
  • Engaging consumer advocacy groups
  • Seeking lawful resolutions in accordance with governing law

How to Request a Refund

Step 1: Reach Out

Initiate a refund claim via:

Step 2: Offer Details

Your request should encompass:

  • Confirmation details of the booking
  • Date and time of the yacht charter
  • Cancellation rationale
  • Related support documents, if required
  • Chosen method for reimbursement

Step 3: Evaluation and Action

Our representatives will acknowledge your application within a day, gauge it against these terms, provide a determination within two days, and process any approved reimbursements within the times stated.

Noteworthy Points

  • All requests for refunds should be filed in written format
  • Refunds are conducted in €, regardless of the currency used originally for payment
  • Purchasing travel insurance is highly advised
  • This refund document is subject to modifications given 30 days' notice
  • Refunds are governed by applicable tax laws and regulations

Communication Details

For inquiries related to refunds or to submit a refund claim:

Refunds Department
CommonsDataGateway Marine Services Ltd.
Port Vell Marina
Barcelona 08039
Spain

Phone: +34 932 21 74 45
Email: [email protected]
Business Hours: Monday–Friday, 9:00 AM – 5:00 PM

Last Update: September 14, 2026

This refund guideline strives for fairness and lucidity. We encourage detailed evaluation of these terms prior to booking and welcome your questions at any time.